Policies

Cancellations &
refunds.

Last updated September 9, 2026

Plans change and bodies have their own opinions. This page sets out what happens when a class or workshop doesn't go ahead — whether that's your decision or ours. We've tried to write it the way we'd explain it in person.

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Regular classes (booked with credits)

Cancel more than 12 hours before the class starts and your credit returns to your account automatically. No penalty, no need to explain.

Cancel within 12 hours and the credit is used. The space was held for you and it's usually too late for someone else to take it. If something genuinely unavoidable came up, email us — we'd rather hear from you than have you quietly stop coming.

Credits do not expire while your account is active.

Workshops and ticketed events

Workshops are paid for individually rather than with credits, and places are limited — often to a dozen people or fewer — so the terms are a little firmer.

• More than 7 days before the event: full refund.
• Between 7 days and 48 hours before: full credit toward a future class or workshop, valid for one year.
• Within 48 hours: no refund or credit, because the space can rarely be filled at that notice. You're welcome to send someone else in your place — just let us know their name beforehand.

If you're unwell, please stay home. Contact us and we'll do what we reasonably can. We would always rather you rest than practise sick.

When we cancel

Sometimes we're the ones who have to cancel — illness, weather, or too few people booked to make the session work.

• You'll be told as early as we can manage, by email and text where we have your number.
• Credits are returned in full, immediately.
• Workshop payments are refunded in full to the original payment method, or moved to another date if you'd prefer.

Minimum numbers

A class needs a small group to work. We confirm or cancel at least 24 hours ahead, so you're never left wondering on the day. If a class doesn't reach its minimum, we'll cancel it and return your credit rather than run a session that isn't what you booked.

Late arrival

Doors open a few minutes before each class. If you arrive after a class has begun, please come in quietly — you're still welcome. For workshops and breathwork sessions we may not be able to admit late arrivals, as entering partway through can disturb the group.

How refunds are issued

Refunds go back to the card used at checkout, usually within 5–10 business days depending on your bank. We don't charge a processing fee. Payments are handled by Stripe; we never see or store your card details.

Accessibility

Our studio is on the second floor at 6054 Perth Street, above Hair Expectations, and is reached by a flight of stairs with no lift. We're sorry that this makes the space inaccessible to some people. Please contact us before booking if you'd like to talk through whether it will work for you.

If something goes wrong

If you're unhappy with a class, a charge, or how something was handled, please tell us. Most things are fixable and we'd much rather know. Email info@lunarfusion.ca and a person will read it.